Consumers are embracing AI, but businesses fail to prioritise CX

By |2019-01-08T23:32:17+01:0012 July 2018|Tags: , , , |

Artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, and 69% of those who have used AI being satisfied with those interactions, a new study from Capgemini’s Digital Transformation Institute finds.