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Felix Speulman wrote a new post, 9 out of 10 organisations have low BI and analytics maturity 4 years, 3 months ago
More than 87 per cent of organisations are classified as having low business intelligence (BI) and analytics maturity, according to a survey by consultancy firm Gartner. This creates a big obstacle for […]
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Felix Speulman wrote a new post, Five technologies that will blur the lines between human and machine 4 years, 6 months ago
The latest Gartner Hype Cycle for Emerging Technologies reveals five distinct emerging technology trends that will blur the lines between humans and machines. Emerging technologies, such as AI, play a critical […]
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Felix Speulman wrote a new post, 'Cloud computing remains top emerging business risk' 4 years, 7 months ago
Cloud computing ranks as the top risk concern for executives in risk, audit, finance and compliance, according to a new survey by research firm Gartner. While cloud computing presents organisations with novel […]
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Felix Speulman wrote a new post, Organisations understand importance of CX, but fail to meet customer expectations 4 years, 7 months ago
Eighty one percent of customer experience (CX) leaders report they will compete mostly or entirely on CX, but less than half have established the rationale for why CX drives business outcomes, according to […]
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Felix Speulman wrote a new post, Consumers are embracing AI, but businesses fail to prioritise CX 4 years, 8 months ago
Artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, and 69% of those who have used AI being satisfied with those interactions, a […]
Felix Speulman