Organisations must adopt ethics in AI to win the public’s trust and loyalty

By |2019-09-13T14:38:50+02:0015 July 2019|Tags: , , , |

The ethics behind artificial intelligence will determine what our future will look like. Consumers increasingly demand ethical behavior from AI systems. According to a Capgemini study however, only half of the executives that were interviewed consider it important that AI systems are ethical.

Five technologies that will blur the lines between human and machine

By |2019-01-08T23:25:48+01:0029 August 2018|Tags: , , , , , , , , , , , |

The latest Gartner Hype Cycle for Emerging Technologies reveals five distinct emerging technology trends that will blur the lines between humans and machines. Emerging technologies, such as AI, play a critical role in enabling companies to be ubiquitous, always available, and connected to business ecosystems to survive in the near future.

Consumers are embracing AI, but businesses fail to prioritise CX

By |2019-01-08T23:32:17+01:0012 July 2018|Tags: , , , |

Artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, and 69% of those who have used AI being satisfied with those interactions, a new study from Capgemini’s Digital Transformation Institute finds.