The latest Gartner Hype Cycle for Emerging Technologies reveals five distinct emerging technology trends that will blur the lines between humans and machines. Emerging technologies, such as AI, play a critical role in enabling companies to be ubiquitous, always available, and connected to business ecosystems to survive in the near future.
Cloud computing ranks as the top risk concern for executives in risk, audit, finance and compliance, according to a new survey by research firm Gartner. While cloud computing presents organisations with novel opportunities, a number of new risks make cloud solutions susceptible to unexpected security threats.
Eighty one percent of customer experience (CX) leaders report they will compete mostly or entirely on CX, but less than half have established the rationale for why CX drives business outcomes, according to research firm Gartner. While almost 50 percent say their CX efforts exceed management’s expectations, just 22 percent of CX leaders report their efforts exceed customers’ expectations.